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Refund policy

商品に欠陥がある場合を除き、返品には応じかねますのでご了承ください。

商品の破損、サイズ違い、その他、こちらの不手際により不備が発生した場合は、こちらにて送料を負担いたします。
イメージ違い、サイズ違い、注文間違いなどによる返品・交換は応じかねますので予めご了承下さい。

商品到着後7日以内とさせていただきます。

Returns
Our policy lasts 7days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@cypher-code-japan.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@cypher-code-japan.com and send your item to: Cyphercode Japan, 7-5-8-105 Arima, Miyamae, Kawasaki, Kanagawa JAPAN 216-0003

Shipping
To return your product, you should mail your product to:  Cyphercode Japan, 7-5-8-105 Arima, Miyamae, Kawasaki, Kanagawa JAPAN 216-0003


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

English (US)
English (US)